PRIVACY POLICY

1. Overview

Medisocy (“we,” “our,” or “us”) is fully committed to safeguarding the privacy, confidentiality, and security of all personal, medical, and transactional information shared by users (“you,” “your,” or “customer”) through our platform.

This Privacy Policy explains how Medisocy collects, uses, stores, discloses, and protects your information when you access or use our mobile application, website, or any related services. By registering, booking, or using the Medisocy platform, you agree to the practices described in this policy.

2. Information We Collect

We collect personal and related information directly from you or through your interactions with our platform to provide seamless and secure service experiences. The types of information we may collect include:

2.1 Customer Information’s

• Customer Information
  • Name, mobile number, and email address
  • Residential address or communication address
• Patient Information
  • Name, age, gender, date of birth, and blood group
  • Relationship details (if booking for a family member)
  • Health and medical information relevant to consultation or care
  • Uploaded reports, prescriptions, and supporting medical documents

2.2 Patient Information

• Basic Information
  • About Consultant, Age, Date of Birth, Address, and other personal details
• Professional Information
  • Educational qualifications (Degree)
  • Years of experience
  • Institution details
• Specialization & Sub-specialization
  • Select areas of expertise
• Online Consultation
  • Availability (Yes/No)
  • Consultation fee per session
• Home Visit Consultation
  • Availability (Yes/No)
  • Night shift preference
  • Average Consultation fee
  • Travel distance coverage
• Languages Known
  • Document Upload
  • Upload required verification documents
• Insurance Details
  • Indicate whether enrolled with any insurance provider
• Bank Details
  • Provide bank account details for payout processing after appointment completion

2.3 Booking & Transaction Details

• Appointment type, session dates, and booking history
• Chosen consultant or service provider details
• Payment method, transaction ID, and payment amount (processed securely via payment gateway)

2.4 Technical & Device Information

• Device type, operating system, and browser information
• IP address and geo location (for home visits and service delivery verification)

Note: Medisocy does not knowingly collect or store sensitive data beyond what is necessary to deliver services or comply with legal obligations.

3. Permission Required

To enable key features within the app—such as push notifications, location services, and video consultations—the following permissions are required:

• Notification Permission – To send important alerts and updates
• Location Permission – To display your location on maps and enhance service accuracy
• Camera Permission – To support video call functionality
• Microphone Permission – To enable audio during video consultations

4. Purpose of Data Collection

• Processing and managing appointment bookings and payments
• Facilitating secure communication between customers and consultants
• Providing personalized assistance, reminders, and support services
• Sending booking confirmations, updates, or cancellation notifications
• Maintaining and improving platform functionality, performance, and user experience
• Enforcing our terms, preventing misuse, and ensuring platform safety
• Complying with applicable laws, tax obligations, and regulatory requirements

We may also use anonymized or aggregated data for research, analytics, or service enhancement purposes — without disclosing any personal identifiers.

5. Data Security & Protection

Medisocy implements advanced security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• All data transmissions occur over Secure Socket Layer (SSL) encrypted connections.
• Personal and medical data are stored on secure, access-controlled servers.
• Access to customer information is granted only to authorize personnel who are bound by confidentiality agreements.
• All payments are processed via certified third-party payment gateways; Medisocy does not store your debit/credit card or banking information.
• Regular system audits, backups, and security checks are performed to ensure continuous compliance and safety.

However, no online platform can guarantee absolute security. By using our services, you acknowledge and accept the inherent risks of electronic data transmission.

6. Data Sharing & Disclosure

Medisocy values your trust and ensures that your personal information is never sold, rented, or shared for marketing purposes.

Your data may be disclosed only under the following circumstances:

• Service Providers: Shared with consultants and verified service partners strictly for the purpose of fulfilling confirmed appointments.
• Payment Partners: Shared with trusted payment gateways and financial institutions for transaction processing and refund settlements.
• Legal Compliance: Disclosed to governmental or regulatory authorities if required by applicable law, court order, or investigation request.
• Operational Partners: Shared with third-party vendors (e.g., SMS/email service providers, cloud storage partners) bound by confidentiality agreements.

All third-party partners are obligated to protect your data and use it solely for legitimate service-related functions.

7. Data Retention Policy

Customer and transaction data will be retained only for as long as necessary to fulfill the purpose for which it was collected.

Medical and health-related records may be securely archived for internal reference, quality assurance, or legal compliance requirements.

Once the retention period expires, all personal data will be securely deleted or anonymized to prevent misuse.

8. User Rights

• Access and review your personal data stored with us.
• Request correction, updates, or deletion of inaccurate or outdated information.
• Withdraw consent for communication or data usage (subject to legal or service constraints).
• Request a copy of your data where applicable.

All such requests can be submitted via email to support@medisocy.com , and our data protection team will respond within a reasonable timeframe.

9. Third-Party Links & External Services

Our platform may contain links to external websites or applications operated by third parties.

Medisocy is not responsible for the privacy practices, security, or content of these external sites. We recommend reviewing their respective privacy policies before engaging with them.

10. Updates to This Privacy Policy

Medisocy reserves the right to amend or update this Privacy Policy periodically to reflect new legal, technical, or operational requirements.

Revisions will be effective immediately upon posting on the platform, and users are encouraged to review this page periodically.

11. Contact Information

For any questions, concerns, or complaints related to privacy, data protection, or security practices, please contact:

• Email: support@medisocy.com